Warranty Policy
At Finn Vending Sales LLC, we stand behind the quality of every vending machine and service we provide. This Warranty Policy outlines the coverage, duration, and process for making a warranty claim on any product or service purchased from our website or directly through our sales team.
Warranty Coverage
Every vending machine sold by Finn Vending Sales LLC is covered by a limited parts-and-service warranty:
New Machines: 2-Year Warranty
Refurbished or Used Machines: 1-Year Warranty
Warranty Includes:
Replacement of defective parts or components
Labor and remote technical support (U.S. customers)
Assistance with troubleshooting and basic programming
International Warranty: Covers replacement parts only. Labor and shipping costs apply.
What the Warranty Does Not Cover
This warranty does not apply to:
Damage caused by misuse, neglect, vandalism, or tampering
Improper installation or electrical connection
Unauthorized repairs or modifications
Physical damage during relocation after delivery
Normal cosmetic wear (scratches, scuffs, decals, etc.)
Failures resulting from non-commercial or outdoor use (unless specified)
If damage is found to be outside warranty coverage, repair costs will be quoted before service continues.
Warranty Period Start Date
Warranty coverage begins on the date of confirmed delivery or installation, whichever occurs first.
How to File a Warranty Claim
To submit a claim:
Email support@finnvendingsales.com or sales@finnvendingsales.com.
Provide your invoice number, machine model, and a detailed description of the issue.
Attach clear photos or videos of the affected area or part.
Our support team will respond within 24–48 hours with next steps, which may include troubleshooting, replacement, or return authorization
Customers must complete basic troubleshooting with our support team before replacement parts are shipped
Replacement parts are shipped to the customer at no cost. However, shipping costs for returning defective parts or machines are the customer’s responsibility unless otherwise approved in writing.
Failures caused by improper cleaning, lack of maintenance, moisture exposure, or neglect
Repair & Replacement Process
- If a defective part is verified, we will ship a replacement at no cost within the warranty period.
In some cases, a local technician may be recommended for on-site service.
Labor coverage applies only to repairs authorized in advance by Finn Vending Sales LLC.
Attach clear photos or videos of the affected area or part.
Our support team will respond within 24–48 hours with next steps, which may include troubleshooting, replacement, or return authorization.
Transfer of Ownership
Warranty coverage applies only to the original purchaser and is non-transferable unless approved in writing by Finn Vending Sales LLC.
Startup Program and Location Services
Machines purchased as part of our Vending Startup Program include the same warranty coverage stated above. Warranty service covers the machine itself not performance, location sales, or income results.
Limitation of Liability
This limited warranty replaces all other express or implied warranties.
Finn Vending Sales LLC is not liable for incidental or consequential damages, loss of revenue, or downtime.
Our total liability under this warranty will not exceed the original purchase price of the machine or service
Damage caused by moving, relocating, or transporting the machine after delivery without proper equipment or professional assistance
Contact Us
For all warranty-related inquiries or claims, please contact:
📧 support@finnvendingsales.com
📧 sales@finnvendingsales.com
Finn Vending Sales LLC
11070 Lamont Ave NE Hanover, MN 55341, USA
📞 +1 (763) 639-3762