Refund Policy
Thank you for choosing Finn Vending Sales LLC. We value every customer and work hard to ensure each order arrives on time, in excellent condition, and exactly as described. This policy explains when refunds or returns may be issued for purchases made through our website or directly with our sales team.
Return Window
Customers have a 30 day return window starting from the date of delivery
Return Cost
Return shipping cost: Free. Customers pay $0 for all approved returns.
Finn Vending Sales LLC covers all reasonable return shipping costs for any authorized return, including defective, incorrect, or non-functional machines.
Order Processing and Shipping
All products are shipped only after full payment is confirmed through one of our accepted payment methods (Wire Transfer, Zelle, Apple Pay, Chime, or Cash App). Orders are typically delivered within 3–7 business days.
Order Cancellations
Orders may be canceled before the item ships.
Once a machine has been processed for shipment or is already in transit, cancellations are no longer possible.
Refund Eligibility
Refunds are issued if the customer does not receive what was guaranteed, including:
Wrong machine model or configuration delivered
Machine arrives damaged beyond repair or non-functional
Customer fails to receive their order within the stated delivery timeframe (excluding carrier or weather delays)
Refunds will not be issued for:
Change of mind or buyer’s remorse
Misuse, tampering, or improper installation
Cosmetic differences
Carrier delays outside our control
How to Request a Return or Refun
To initiate a return or refund:
Email sales@finnvendingsales.com within 30 days of delivery.
Provide your invoice number, photos, and a brief description of the issue.
Our team will review and provide next steps, including a prepaid return label.
Return Shipping Process
If a return is authorized:
A Return Authorization (RA) number will be issued
Machines must be returned in original packaging with all included parts
Finn Vending Sales LLC will provide a prepaid return shipping label
Customers pay $0 for return shipping on approved returns
Non-Refundable Situations
Refunds will not be granted for:
Orders delivered correctly as described
Customized machines
Startup Program packages after service begins
Machines altered or damaged after delivery
Refunds for Startup Program
Our Startup Program includes mentorship and verified locations.
Because these services involve labor and third-party coordination, they are non-refundable once started.
Partial refunds or service credits may be issued if certain guaranteed steps are not completed.
Contact Information
support@finnvendingsales.com
sales@finnvendingsales.com
Finn Vending Sales LLC
11070 Lamont Ave NE, Hanover, MN 55341
+1 (763) 639-3762